It’s common for older Xfinity routers to display a red light even though the modem has a solid “on” light for the Wi-Fi. If using a gateway with multiple icons on front, check online status The router should flash alternating colors while it reconnects, then switch to solid white, green, or blue once your Wi-Fi network is ready for use.Ĥ. Wait until both the “online” and “power” lights are solid white, green, or blue.Disconnect the modem power supply (black cable plugged into electrical outlet).It’s a bit more complex but has the same basic outcome: If you have two devices, a modem and a router, follow these steps to perform the reboot. What if I have an older Xfinity router and modem? In practice, it’s the only way to confirm a true reboot has occured. Theoretically, this isn’t any different from restarting on the Xfinity website. Unplug the power cable from the device.We’ll do this by fully unplugging the power cables for both devices. If you’re still offline, the next step is to do a manual reboot of the modem and router. Wait 2–3 minutes for the restart process to complete.Instead, you need to go to their restart page to perform the restart remotely. Unlike most Wi-Fi gateways, Xfinity models do not provide a restart button. Restart the gateway via Xfinity app or website This means that your router simply needs a restart to re-connect with Xfinity and the internet: 2. If you see there was a recent outage that’s now resolved, the next steps will be simple. There may be a 30+ minute delay before the outage appears. Xfinity provides outage information on their site and through the mobile app. Instead, go directly to the source on Xfinity’s outage page here. When the outage is active, there’s no point trying to fix the router until service is restored.ĭo not rely on third-party websites like DownDetector to report an Xfinity outage. The most common cause of a red light on your router is a local outage. Open the Xfinity app or website and check for an outage The upright models on the right have extra lights on the front, which can be used to determine if the issue is related to Wi-Fi connection or internet connection. XFi routers come in "advanced" and "standard" models. The standard xFi gateways on the right can use the same steps, but they have additional lights on the front that can help identify the issue faster. ![]() These instructions are intended for Xfinity Advanced gateways, shown on the left in the photo below.
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